RETURN & EXCHANGE
Thank you for shopping at thealvina.
If you are not entirely satisfied with your purchase, we're here to help.
1.Exchange or Return for a Refund
The products can be returned within 30 days after they have been received. A new product may be exchanged for another product or returned for a refund. To be eligible, please make sure that.
-The product is in its original packaging
-The product isn't used or damaged
Products that do not meet these criteria will not be considered for return. To return the products, please submit items change request to customer service via [email protected] Most returns are processed within 5 business days after we receive your package. We’ll issue the refund to your wallet in amount of few days if we are not otherwise informed to refund to your payment account in advance. Wallet balance can be used on your next purchase or be withdrawn to your payment account. Once your refund has been issued, you will receive a confirmation email. We do not accept any request of exchange&return once the "specials" are sold.
2. Purchase not eligible for return:
- The final sale item is not eligible for return or exchange.
- The water gun is not eligible for return or exchange.
- Water guns can only be returned/exchanged if they are defective/damaged or wrong.
- You must email us a picture showing the problem/defect when submitting a return/exchange request.
After you receive confirmation from our customer service, please send the product along with the product list including the product ID. A tracking number for the returned package is required; upon receipt of your returned package, we will process a product exchange or refund.
If you received a damaged product, please notify us immediately for assistance.
We offer full refund if the order is cancelled within 24 hours of your purchase. You should submit an order cancellation request to our customer service via [email protected] once you decide to cancel the order. For orders cancelledafter 24 hours of purchase but have notbeen shipped, we will offer partial refund after charging a 15% cancellation fee. We will NOTaccept order cancellation request if the orders have been shipped.
5.Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund willbe processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-15 business days.
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]